Basic Support

aws/support aws/service

💡 Definition

Basic Support is the default support plan included for free with all AWS accounts. It provides access to customer service for account and billing issues and access to the AWS Trusted Advisor Core Checks.

🔑 Key Concepts

Cost: Free.
Technical Support: None. You cannot open technical support cases.
Customer Service: 24/7 access to customer service for account and billing questions.
Documentation: Access to whitepapers, documentation, and support forums.
Trusted Advisor: Access to the 7 Core Checks.

⚙️ How it Works

Automatically active for every AWS customer. You can upgrade to paid plans (Developer, Business, Enterprise) if you need technical support.

🎯 Use Cases

Learning/Experimenting: Students or individuals learning AWS.
Non-Production Workloads: Environments where downtime is acceptable and you can rely on self-help resources.

💰 Pricing Model

$0 per month.

📝 Exam Tips (CLF-C02)

No technical support included.
24/7 Customer Service for billing/account issues is included.
Trusted Advisor access is limited to Core Checks.